Effective date: 15 July 2025
Keep My Number LTD (“Keep My Number,” “we,” “our,” or “us”) operates the app and website keep-my-number.com. We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information, as well as your rights and options regarding that information.
By using the Keep My Number app, website, or services (collectively, the “Service”), you agree to the practices described in this Privacy Policy.
1. Scope of this Privacy Policy
This policy applies to all users of our Services, including the Keep My Number mobile application, our website, and customer support tools.
It includes:
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People using our app to keep their number and receive calls while abroad
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Users purchasing eSIMs or voice plans
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People contacting our customer support
2. How We Collect, Use, and Disclose Personal Information
We collect personal information in the following ways:
Directly from you: When you register, set up your number, purchase a plan, or contact our support.
Automatically: Through usage tracking, device information, cookies (on the website), and logs.
From third parties: Such as partners, analytics providers, or payment platforms.
Keep My Number as a Data Controller
In most situations, we determine how and why your personal data is used—for account creation, customer support, legal compliance, marketing (if permitted), and general service delivery.
Keep My Number as a Data Processor
In cases where a business partner refers you or facilitates the subscription, we may process data on their behalf (e.g., bulk activations or custom partnerships).
3. Types of Information We Collect
We may collect the following personal information:
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Name, email address, and phone number to create and manage your account
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Payment details for processing transactions
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Device information and app usage behavior for optimization and analytics
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Customer support messages, including any screenshots or descriptions you provide
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Marketing opt-in preferences (if you choose to receive emails from us)
4. Data Retention Policy
We keep your personal data only as long as necessary to provide the service and fulfill legal, accounting, or operational requirements. In some cases, we may be required by law to retain data such as verification records or billing history for a set period.
5. Use of Information
Your personal information may be used to:
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Create and manage your account
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Enable call forwarding and messaging services
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Process purchases and renewals
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Prevent fraud or suspicious activity
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Provide customer support
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Improve our services
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Send you updates, offers, or promotions (only with your consent)
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Comply with legal obligations or handle disputes
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Analyze usage for internal purposes
Some information may serve multiple purposes (e.g., a payment record used both for billing and for support resolution).
6. Sharing of Personal Information
We may share personal data with:
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Service providers such as hosting companies, telecom partners, and payment processors
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Legal authorities, when required by law
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Business partners, if you opt into co-branded promotions or bundles
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Affiliates, for internal administrative purposes
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Another company, if we are acquired or merged
We do not sell your data to third parties.
7. Your Rights and Choices
Depending on your country or region, you may have the right to:
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Request access to your personal data
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Correct or update inaccurate information
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Delete your account and personal data
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Withdraw consent for marketing emails
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Object to certain types of processing
To exercise any of these rights, contact us at support@keepmynumber.app or adjust your settings within the app.
You can unsubscribe from promotional emails anytime by turning off the “I’d like to receive promotional emails” option in your profile settings.
To delete your account, log into the app, go to Profile Settings, and tap “Delete Account.”
Note: In some cases, we may need to retain certain data even after deletion (e.g., for fraud prevention or legal compliance).
8. International Data Transfers
Because we operate globally, your information may be transferred to and stored in countries with different privacy laws. By using the app, you consent to the transfer of your personal information outside your country of residence, including to the United States.
We take steps to protect your data no matter where it is processed.
9. Data Security
We implement industry-standard security measures to protect your personal information. These include encryption, access control, and secure storage. However, no system is completely secure. You are responsible for keeping your account credentials confidential.
If you believe your data may be at risk, contact us immediately at support@keepmynumber.app.
10. Policy Updates
We may update this Privacy Policy from time to time. Any material changes will be communicated through the app or by email. The latest version will always be available at keepmynumber.app/privacy.
Please review this policy periodically.
11. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal data from minors under 16 without parental consent.
If we become aware that we’ve collected such data, we will delete it promptly.
12. Contact Information
If you have any questions, concerns, or requests, you can contact us at:
Email: office@keep-my-number.com
